At Rose Bay Medical Clinic we provide the highest quality medical care in a friendly and relaxed atmosphere. A trusting, long-term relationship with a GP is the best way to ensure you receive consistent, quality healthcare throughout your life. Our appointment times are longer, so we have the opportunity to be thorough and have proper discussions with you about your care. We are also proud to be an independent, locally owned and operated practice.
Our team of GPs including both male and female GP's are supported by a number of allied health practitioners. We also have a registered practice nurse on every day during the week as well as on-site DHM Pathology on Wednesday and Friday mornings. We are also open on Saturdays and open on Sundays.
Our standard appointment times are 20 min but please feel free to book for longer if you wish.
Our practice is an accredited General Practice
Our team of GPs including both male and female GP's are supported by a number of allied health practitioners. We also have a registered practice nurse on every day during the week as well as on-site DHM Pathology on Wednesday and Friday mornings. We are also open on Saturdays and open on Sundays.
Our standard appointment times are 20 min but please feel free to book for longer if you wish.
Our practice is an accredited General Practice
What your GP can do for you
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Your GP can help with a huge array of health issues. This includes everything from the routine to the complex at all stages throughout your life. Some of the areas your GP can help with include:
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Your GP wants you to get the most out of your visit to their practice so you leave with all your questions answered. Use the tips below to make your visit a success:
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Fees
In order to run a quality practice that provides the best medical care and gives you more face to face time with your GP, we charge a gap fee in addition to the medicare rebate for all patients from 10 and over (Children under 10 are charged for Saturday and Sunday appointments). Please note that if you request a double appointment for your child, you will be charged a full fee for the appointment. Dr Lindsay charges a $45 gap fee for all patients under 10. All the other doctors bulk bill children under 10 years old for standard length appointments.
The gap fee will vary depending on the type of consult you have, but will usually be between $50 and $80. At the end of the consultation we will ask you to pay the gap fee plus the medicare fee and the medicare fee can then be refunded into your bank account on the spot or the refund will take place within 24 hours into your bank account if your bank account is linked with medicare. For appointment cancellations of 2 business opening hrs or less from the appointment time or "no shows", the patient will be charged a $40 cancellation fee (ie. cancellations via sms after 6pm for appointments before 10am the next day will also be charged a cancellation fee). Appointments missed or cancelled on the weekend will incur a $90 charge.
The gap fee will vary depending on the type of consult you have, but will usually be between $50 and $80. At the end of the consultation we will ask you to pay the gap fee plus the medicare fee and the medicare fee can then be refunded into your bank account on the spot or the refund will take place within 24 hours into your bank account if your bank account is linked with medicare. For appointment cancellations of 2 business opening hrs or less from the appointment time or "no shows", the patient will be charged a $40 cancellation fee (ie. cancellations via sms after 6pm for appointments before 10am the next day will also be charged a cancellation fee). Appointments missed or cancelled on the weekend will incur a $90 charge.
Results
At Rose Bay Medical Clinic, we respect our patients' confidentiality and know the importance of test results. This is why it is our policy not to discuss your test results via the telephone. If your doctor requires tests as part of your treatment, it is best to make a follow-up appointment with the doctor to discuss the results. If you do not make a follow-up appointment, please be aware that your doctor may ask one of our staff to call you to suggest making an appointment to discuss urgent or non-urgent results.
Communication with doctor
Doctors are busy seeing patients during the day and are therefore unable to make or take calls. Often, a staff member will be able to help with your enquiry; otherwise, messages will be relayed to the doctor and either they or a staff member will get back to you with a response later in the day when possible.
Most medical issues are best discussed in person during an appointment with your doctor, not over the phone or via email.
If the doctor needs to discuss test results, an appointment will need to be made. A staff member will be in contact with you to organise this.
Most medical issues are best discussed in person during an appointment with your doctor, not over the phone or via email.
If the doctor needs to discuss test results, an appointment will need to be made. A staff member will be in contact with you to organise this.
Health privacy information policy
Only medical practitioners are able to access patient medical information collected by the practice. This will not be released to third parties without patient consent. Please refer to our privacy statement for further information.
Complaints process
If you would like to make a complaint, please advise reception and they will provide you with a complaints form to be filled out. This should be returned to reception in a sealed envelope and will then be passed on to the practice manager. The practice manager will respond to your complaint within seven days as long as your name is provided.
Home Visits
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We don't generally do home visits. If you require a home visit please speak to your doctor. This service is available to Rose Bay Medical Clinic patients only and appointments are subject to the doctors availability and attract additional fees.
Pathology We have on site pathology on Wednesday and Friday mornings from 8am - 12pm
Specialised ear cleaningWe are now able to provide specialised ear cleaning using equipment that safely and thoroughly clears the ear canal of built up wax and foreign bodies. We bulk bill the procedure and you only need to pay for an appointment. Appointments will be with Dr Anna Lindsay who is highly trained in this procedure. Please apply 6 drops of Waxol ear drops each night (available at the chemist) for 3 nights prior to the appointment.
Yellow Fever VaccinationsWe are now accredited to provide Yellow Fever Vaccinations which are required for entry back into Australia after travelling in certain parts of Africa and South America.
Travel Clinic
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Rose Bay Medical Clinic is now offering the only one-and-done lice removal treatment available.
Using exclusive, FDA-cleared and TGA registered medical device, this treatment takes about an hour and has been clinically proven to killing the living lice and 99.2% of their eggs (nits). We follow this up with a comb-out and pesticide-free topical rinse. Using this procedure, you will leave our clinic lice-free. |
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Useful websites
If you are hearing impaired, please print, fill in and submit this form https://s3-ap-southeast-2.amazonaws.com/wh1.thewebconsole.com/wh/2877/images/NABS-INTERPRETER-BOOKING-FORM---Clients-V8-May-2017.pdf to book an interpreter for your appointment with the GP
If you require translation services, please let the practice know when you book your appointment and we can organise that through TIS.